Cancellation Policy

1. Cancellation policy

TARASPORT CANCELLATION POLICY

All cancellation fees held by Outdoor Resort TaraSport are solely intended to cover our direct costs associated with amending and/or canceling your reservation. By accessing, browsing, utilizing, and/or completing a reservation through our email, you acknowledge and agree to have read, comprehended, and consented to be legally bound by the cancellation policy outlined below.

A legally binding contract between the customer and Outdoor Resort TaraSport will only be established upon the complete receipt of payment of deposit and the subsequent issuance of a confirmation voucher by Outdoor Resort TaraSport. The individual making the booking assumes the responsibility of accepting these terms on behalf of all members of their travel group and is solely accountable for the entirety of the payment due from the group.

All communications relating to these terms and conditions (in particular, any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through email info@tarasportrafting.com. Once delivered the amendment and/or cancellation needs to be confirmed by Outdoor Resort TaraSport before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same bank account or PayPal that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. The cancellation policy applies to the original booking departure date the tour has been booked for. If the funds are being refunded to a bank account, we need to provide all the information of the payer as well as the IBAN and SWIFT.

 

1. CANCELLATION FEES & CHARGES

Please be informed that reducing the number of attendees in a confirmed booking is considered a partial cancellation and will incur cancellation fees as per the following terms:

Due to the costs incurred from the moment a contract is confirmed, cancellation charges will be applied from the time written notification of the cancellation is received, as detailed below:

 

1.2 CANCELLATION OR AMENDMENTS OF DAY TOURS

  • More than 72 hours notice: 100% refund
  • Less than 72 hours notice: No refund

For all bookings of day tours operated by Outdoor Resort TaraSport, a minimum of 72 hours' notice of cancellation or amendment is required prior to your scheduled tour departure to receive a full refund. If a cancellation is made with less than 72 hours' notice prior to departure, no refund will be issued. To ensure the 72-hour policy is applicable, cancellations must be made and delivered to Outdoor Resort TaraSport via email. Please note that the 72-hour policy does not honor cancellation requests sent through other channels.

The same terms apply to extras and rental gear booked as part of a day tour. 
 

1.3 CANCELLATION OR AMENDMENTS OF MULTI-DAY TOURS

1.3.1 Cancellation or amendments of Multi-Day Tours (Individual bookings, 4-9 participants)

  • More than 14 days notice: 90% refund
  • Less than 14 days notice: 50% refund*
  • Less than 120 hours notice: No refund

Cancellations or amendments of Multi-day Tours (Individual bookings of 4-9 participants) made with more than 14 days notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations or amendments of Multi-day Tours (Individual bookings of 4-9 participants) made with less than 14 days notice:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations or amendments Multi-day Tours (Individual bookings of 4-9 participants) made with less than 120 hours notice:

No refund will be given if tours are canceled or if amendments are made with less than 120 hours‘ notice, as Outdoor Resort TaraSport will be charged for all costs such as guides, transport, accommodation, etc.

 

1.3.2 Cancellation or amendments of Private & Customized Multi-Day Tours (Group bookings, 10+ participants)

  • More than 8 weeks notice: 90% refund
  • Less than 8 weeks notice: 50% refund*
  • Less than 4 weeks notice: No refund

Please be informed that you will receive a refund amounting to 90% of the total tour cost. Kindly note that the remaining 10% is non-refundable, as it represents our direct expenses incurred in the process of booking and preparing your tour.

In the event of cancellations or amendments made to Multi-day Tours (Group bookings, 10+ participants) with less than 8 weeks' notice, a refund of 50% of the total tour price will be issued. Please understand that the remaining 50% is non-refundable, as it represents our direct costs associated with canceling any arrangements made for your tour.

Furthermore, if cancellations or amendments are made to Multi-Day Tours (Group bookings, 10+ participants) with less than 4 weeks' notice, regrettably, no refund will be provided. This is due to the fact that Outdoor Resort TaraSport will be liable for all costs, including those related to guides, transportation, and accommodation.

Kindly ensure that all necessary details are accurately provided when booking your adventure tour(s). Upon completion of the booking process, you will receive a booking confirmation containing your booking number and vouchers for the booked services. The voucher serves as proof of payment and must be presented on the day of your tour. Please thoroughly review all details on your confirmation and related travel documents to ensure accuracy. In case of any discrepancies, such as incorrect dates or participant numbers, promptly contact Outdoor Resort TaraSport. Amendments to reservations may become increasingly difficult as the departure date approaches. Outdoor Resort TaraSport shall not be held responsible for errors made during the booking process.